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WE CAN HELP REDUCE YOUR OPERATING COSTS BY 10%+

OUR CLIENTS

Click on a logo to see the relevant case study.

Note, more recent clients may not yet have an associated case study.

Customer Journey Transformation

Contact Centre Review

Programme Management

Complaints Management Customer Journey Transformation

Customer Journey Mapping (Repairs)

CRM Requirements, Selection and Implementation

X-centric Operational Benchmark

Optimisation Implementation

Pre-Sales Performance Optimisation

Customer Contact Consolidation

Digital Review and Improvement

Investigations Optimisation

Operating Model Optimisation Review

Strategic Roadmap for Operational Change

Strategic Roadmap for Operational Change

Contact Centre Baseline and Performance Improvement

Digital Strategy Implementation

Pan-European Service Desk Review

Digital Strategy

Customer Journey Mapping

Operating Model Optimisation

Customer Experience Optimisation

Outbound Dialling Evaluation

Service Operations Consolidation Feasibility Study

Target Operating Model Development

Outsourcing Pilot Set-up

Operational Performance Improvement

Outsource to Insource (Commercial)

Operational Performance Improvement

Outsource to Insource (Home)

Customer Experience Strategy

Cloud CRM Change Management

Change and Transformation Strategy

Call Centre Routemap

Contact Centre Strategic Review

Direct Sales Contact Centre Review

Strategic Telephony Review

Station Call Handling Analysis

Online Shopping Call Centre Review

IVR Best Practice Review

Customer Engagement Centre Review

Call Centre Review

Outsourcing Project Management

Operational Cost of Failure Insight

Forecasting and Planning Review

Workforce Management Review

Call Centre Benchmark and Improvement

Outsourcer Call Handling Review

Call Handling Strategy

Back-office Operational Improvement

Dialler Management Process Definition

Strategic Business Transformation

Risk Management Programme Planning

Brand Development Programme Management

Customer Survey Tool Selection

Homeworking Business Case

Outsourcer Selection

Outsourcer Audit and Benchmark

Centralisation Business Case

Operational Performance Improvement

Outsourcer Selection

IVR review

Centralised Helpdesk Business Case

Customer Call Handling Review

Workforce Management ITT

Operational Improvement

Managed Telephony ITT

Technology Blueprint

One-stop Shop

Customer Experience Strategy Review

Operational Improvement Review

Operational Blueprint and Implementation

Consolidation Feasibility Study

Call Centre Benchmark

CRM Strategy and Call Centre Business Case

Interim Sales Management

Re-branding Programme Management

Workforce Planning Optimisation

Predictive Dialler Optimisation

Change Management Planning

Contact Centre Benchmark

Operational Planning Review

Workforce Planning Optimisation

Operational Improvement Review

Store Call Handling Review

ACD Improvement

Web Channel Definition

Call Centre Consolidation

Process Improvement and Migration

Multi-channel Contact Centre Blueprint

Process and Metrics Review

Call Centre Technical Evaluation

Systems Integrator Selection

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All Rights Reserved | Kinetic GB2 Ltd

Stephen Peattie

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